988 Call Centers in PA
Below are details for all 14 of Pennsylvania’s 988 call centers. Click any map icon to view information about the corresponding local call center, or find the same details listed, by county, in text below the map.
With general 988 questions, job interest, or questions for any individual call centers,
please complete the form at the bottom of this page and someone will reach out.
Centre Helps
Services Offered – 988 Suicide and Crisis Lifeline, Basic Needs Case Management, Emergency Food Pantry, Information and Referral Hotline, Drug and Alcohol Education
Remote Working Availability – Yes, for some positions/shifts
Philadelphia Crisis Line – through DHBIDS
Services Offered – Children and Youth Mobile Crisis Response services. Adult Mobile Crisis Response Services. Children Crisis Response Centers – 2 locations. Adult Crisis Response Centers – 5 locations. Behavioral Health Urgent Care Center for children and youth. Adult Behavioral Health Urgent Care Center – open August 2024. Connection to Outpatient, Walk-In services through Community Behavioral Health
Remote Working Availability – Yes, for all positions and shifts
Notes to Know – Critical aspects of work include receiving calls from the public and partner agencies regarding behavioral health crisis; collaboratively exploring the caller’s presenting problem and employing evidence-informed tools such as suicide-risk screening, assessment, intervention, referral, and follow-up; facilitating recommended referrals and communications with relevant behavioral health systems; dispatching mobile emergency teams, or other crisis resource service if it is determined that immediate care is needed or further assessment is necessary.
Philadelphia Crisis Line is a crisis call center in the National Suicide Prevention Lifeline Network and adheres to its practice guidelines. Additionally, work may include authorizing legal warrants for involuntary psychiatric evaluation requests. Philadelphia Crisis Line serves as a central hub for crisis care that works with a wide range of internal and external partners. This includes growing opportunities in interfacing with the 911 call center, such as offering telephonic intervention to mental health crisis related 911 calls.
UPMC Western Behavioral Health at Safe Harbor
Services Offered – Crisis services offers 24/7 phone support as well as mobile and walk-in services. We are able to refer individuals as indicated to the Crisis Residential Unit which is a 5-day residential treatment program. We are also able to assist individuals getting connected with a variety of other community resources.
Remote Working Availability – None
Join Our Team – Direct link to filtered job opportunities
Direct link to Behavioral Health UPMC landing page (which includes our blog highlighting current employees and their experiences working with us in the field)
Center for Community Resources
Services Offered – Center for Community Resources (CCR) provides crisis services for 24 counties throughout Pennsylvania. Additionally, we provide 988 phone, text, and chat services through call centers in Butler, Cambria, and Greene counties. CCR also provides local text/chat services, mobile, walk-in, and shelter services within those 24 counties. CCR works to connect individuals to needed resources and strives to assure individual needs are being met.
Remote Working Availability – Yes, for some positions/shifts
Notes to Know – Excellent benefit package with free vision and dental. Paid holidays. Paid time off. Opportunities for advancement. Flexibility. Ability to learn many service lines.
resolve Crisis Services
Services Offered – 24/7 Mobile Crisis Services, 24/7 Walk-In assessments, Walk-In Services for up to 23 hours, and/or referrals. resolve Crisis Services also has a Residential Crisis Program where consumers may stay as long as 10 days.
Remote Working Availability – Not at this time
Join Our Team – Direct link to filtered job opportunities
Direct Link to Behavioral Health UPMC Landing Page (which includes our blog highlighting our current employees and their experience working with us in the field)
Direct link to benefits information at UPMC
Direct link to Behavioral Health Fellows Program **This program is ONLY eligible for certain resolve titles
Chestnut Ridge Counseling Services, Inc.
Services Offered – Mobile services, walk-in services, emergency services and referral to Outpatient Services when appropriate.
Remote Working Availability – Only available at this time for overtime or part time work on the weekends
Hours of Operation – Crisis hotline 24/7; Mobile services offered M-F 7am-11pm and 10am-10pm Sat and Sun; Walk In Services M-F 830am-6pm
Notes to Know – Full-time positions are provided with excellent benefit packages
Keystone Health Crisis Intervention
Services Offered – Licensed to provide 24 hour telephone, mobile, and walk-in crisis services.
Remote Working Availability – None
Notes to Know – We can often provide paid internships to those students meeting the minimum requirements. We have a great team of dedicated, resourceful staff.
Penn State Health Holy Spirit Crisis Intervention
Services Offered – Crisis counselors respond to requests from ED in 4 local hospitals (assessment, referral, referral information, resources, assist with 302 process, bed search), see community members that walk -in, may go with police regarding mental health client, and mobile outreaches to community members.
Remote Working Availability – None
Valley Creek Crisis Intervention
Services Offered – Telephone Crisis Counseling (988 and local Chester County crisis lines). Peer-run Warmline. Community-based Mobile Outreach Dispatch. Walk-in Center (offering crisis evaluations and resource support). Bridge Medication & Counseling (scheduled through call center). Adult Crisis Residential.
Remote Working Availability – maybe in the future
Hours of Operation – 24/7 Call Center and Mobile Dispatch. Warmline: 8a-10p weekdays and 10-10p weekends. Bridge Medications: Scheduled as-needed through the call center.
Join our Team: Filtered Job Search Page
Montgomery County Emergency Services
Services Offered – MCES provides hotline and walk-in services. MCES also provides acute inpatient psychiatric treatment, a specialty psychiatric ambulance service, and Crisis Intervention Training to Criminal Justice agencies.
Remote Working Availability – Maybe in the future
Notes to Know – MCES is nationally-recognized for its work in diverting persons with serious mental illness from inappropriate criminal justice contact.
Resources for Human Development – New Perspectives Crisis Services
Services Offered – NP offers Crisis Residential Services for adults 18 and older. We also provide a short term (3-5 day stay) residential program which serves as an alternative to hospitalization/providing stabilization to those in crisis. We provide medical mobiles to children, adolescent and adults who need a refill on their psychotropic medications. No controlled substances are offered. Regional provider for 988 calls. Telephone Crisis Intervention Services. Mobile Crisis Intervention Services. Alternative Dispatch Program that responds to emergency behavioral health calls in lieu of the police or co-responding with the police.
Remote Working Availability – None
Hours of Operation – 988 and Telephone Crisis services, Crisis Residential, and Alternative Dispatch program are all 24/7. Medical Mobiles available M-F 8:30 AM thru 4:30 PM. Mobile Crisis Services available Mon-Sat 8:30 AM thru 4:30 PM, Mon-Sun 4:30 PM thru 12:30 AM.
Notes to Know – Agency offers a good benefit package that includes tuition reimbursement and time off. All staff are crossed trained in all non grant services which allows staff to pick up additional shifts to supplement their income.
Lancaster County Crisis Intervention
Services Offered – We offer mobile and walk in crisis in addition to phone.We offer mobile and walk in crisis in addition to phone.
Remote Working Availability – None
Lehigh County Crisis Intervention
Services Offered – Lehigh County Crisis Intervention provides 24/7/365 crisis response, including 988 Suicide & Crisis Lifeline call handling, mental health crisis assessment, and linkage to local resources. Services include telephone crisis support, mobile crisis response, walk-in assessments, and comprehensive information and referral services for Lehigh County residents. The program also coordinates and makes referrals to crisis residential services, and works collaboratively with hospitals, law enforcement, and community providers to ensure timely, clinically appropriate crisis intervention and follow-up care.
Remote Working Availability – None at this time
Join our Team – We are civil service employees and do not always have job postings open. If there are open positions available, they will be listed on this website.
Lenape Valley Foundation
Services Offered: Mobile Crisis, Walk-In Crisis, Crisis Residential Program, Acute Partial Hospital Program, and more. Visit www.lenapevf.org for complete information on all services.
Remote Working Availability: None at this time
Join Our Team: https://www.lenapevf.org/join-our-team/ Are you passionate about making a difference in the lives of individuals experiencing behavioral health crises? Join our dynamic and compassionate Crisis Team, where no two shifts are ever the same. In this fast-paced role, you’ll provide immediate support, conduct safety assessments, and assist help seekers and their loved ones develop a path forward. Hope lives here.
Direct link to benefits: https://www.lenapevf.org/join-our-team/benefits/
Below you will find call center details in full text form, listed by county where they are physically located.
resolve Crisis Services
Services Offered – 24/7 Mobile Crisis Services, 24/7 Walk-In assessments, Walk-In Services for up to 23 hours, and/or referrals. resolve Crisis Services also has a Residential Crisis Program where consumers may stay as long as 10 days.
Remote Working Availability – Not at this time
Join Our Team – Direct link to filtered job opportunities
Direct Link to Behavioral Health UPMC Landing Page (which includes our blog highlighting our current employees and their experience working with us in the field)
Direct link to benefits information at UPMC
Direct link to Behavioral Health Fellows Program **This program is ONLY eligible for certain resolve titles
Lenape Valley Foundation
Services Offered: Mobile Crisis, Walk-In Crisis, Crisis Residential Program, Acute Partial Hospital Program, and more. Visit www.lenapevf.org for complete information on all services.
In summer 2026, Lenape Valley Foundation will be opening the Bright Path Center in Doylestown, PA. This center will be a comprehensive behavioral health crisis center, serving children/teens and adults in separate spaces, and offering 24/7 walk-in crisis care, adult crisis residential, adolescent crisis residential, and medical withdrawal management. For more info, visit www.lenapevf.org/brightpathcenter
Remote Working Availability: None at this time
Join Our Team: https://www.lenapevf.org/join-our-team/
Are you passionate about making a difference in the lives of individuals experiencing behavioral health crises? Join our dynamic and compassionate Crisis Team, where no two shifts are ever the same. In this fast-paced role, you’ll provide immediate support, conduct safety assessments, and assist help seekers and their loved ones develop a path forward. Hope lives here.
What We Offer
- DailyPay- gives you the flexibility to access your earnings immediately- on your own schedule!
- Shift Differentials for overnight and weekend shifts
- Comprehensive Training in crisis intervention and phone support
- 403(b) Retirement Plan
- Pet Insurance
- Wellness Initiatives
- Career Growth Opportunities
- Full-Time Benefits (for those who transition to FT):
- Medical | Dental | Vision
- Generous PTO: 15 Vacation Days, 10 Sick Days, 4 Personal Days, 7 Paid Holidays, 5 Conference Days
- Continuing Education: Tuition discounts, free online learning, and reimbursement up to 3% of annual salary for outside trainings
- Employee Assistance Program
- Basic Life Insurance & Long-Term Disability
Direct link to benefits – https://www.lenapevf.org/join-our-team/benefits/
Center for Community Resources
Services Offered – Center for Community Resources (CCR) provides crisis services for 24 counties throughout Pennsylvania. Additionally, we provide 988 phone, text, and chat services through call centers in Butler, Cambria, and Greene counties. CCR also provides local text/chat services, mobile, walk-in, and shelter services within those 24 counties. CCR works to connect individuals to needed resources and strives to assure individual needs are being met.
Remote Working Availability – Yes, for some positions/shifts
Notes to Know – Excellent benefit package with free vision and dental. Paid holidays. Paid time off. Opportunities for advancement. Flexibility. Ability to learn many service lines.
Centre Helps
Services Offered – 988 Suicide and Crisis Lifeline, Basic Needs Case Management, Emergency Food Pantry, Information and Referral Hotline, Drug and Alcohol Education
Remote Working Availability – Yes, for some positions/shifts
Valley Creek Crisis Intervention
Services Offered – Telephone Crisis Counseling (988 and local Chester County crisis lines). Peer-run Warmline. Community-based Mobile Outreach Dispatch. Walk-in Center (offering crisis evaluations and resource support). Bridge Medication & Counseling (scheduled through call center). Adult Crisis Residential.
Remote Working Availability – Maybe in the future
Hours of Operation – 24/7 Call Center and Mobile Dispatch. Warmline: 8a-10p weekdays and 10-10p weekends. Bridge Medications: Scheduled as-needed through the call center.
Join Our Team: Filtered Job Search Page
Penn State Health Holy Spirit Crisis Intervention
Services Offered – Crisis counselors respond to requests from ED in 4 local hospitals (assessment, referral, referral information, resources, assist with 302 process, bed search), see community members that walk -in, may go with police regarding mental health client, and mobile outreaches to community members.
Remote Working Availability – None
UPMC Western Behavioral Health at Safe Harbor
Services Offered – Crisis services offers 24/7 phone support as well as mobile and walk-in services. We are able to refer individuals as indicated to the Crisis Residential Unit which is a 5-day residential treatment program. We are also able to assist individuals getting connected with a variety of other community resources.
Remote Working Availability – None
Join Our Team – Direct link to filtered job opportunities
Direct link to Behavioral Health UPMC landing page (which includes our blog highlighting current employees and their experiences working with us in the field)
Chestnut Ridge Counseling Services, Inc.
Services Offered – Mobile services, walk-in services, emergency services and referral to Outpatient Services when appropriate.
Remote Working Availability – Only available at this time for overtime or part time work on the weekends
Hours of Operation – Crisis hotline 24/7; Mobile services offered M-F 7am-11pm and 10am-10pm Sat and Sun; Walk In Services M-F 830am-6pm
Notes to Know – Full-time positions are provided with excellent benefit packages
Keystone Health Crisis Intervention
Services Offered – Licensed to provide 24 hour telephone, mobile, and walk-in crisis services.
Remote Working Availability – None
Notes to Know – We can often provide paid internships to those students meeting the minimum requirements. We have a great team of dedicated, resourceful staff.
Lancaster County Crisis Intervention
Services Offered – We offer mobile and walk in crisis in addition to phone.We offer mobile and walk in crisis in addition to phone.
Remote Working Availability – None
Services Offered – Lehigh County Crisis Intervention provides 24/7/365 crisis response, including 988 Suicide & Crisis Lifeline call handling, mental health crisis assessment, and linkage to local resources. Services include telephone crisis support, mobile crisis response, walk-in assessments, and comprehensive information and referral services for Lehigh County residents. The program also coordinates and makes referrals to crisis residential services, and works collaboratively with hospitals, law enforcement, and community providers to ensure timely, clinically appropriate crisis intervention and follow-up care.
Remote Working Availability – None at this time
Join our Team – We are civil service employees and do not always have job postings open. If there are open positions available, they will be listed on this website.
Resources for Human Development – New Perspectives Crisis Services
Services Offered – NP offers Crisis Residential Services for adults 18 and older. We also provide a short term (3-5 day stay) residential program which serves as an alternative to hospitalization/providing stabilization to those in crisis. We provide medical mobiles to children, adolescent and adults who need a refill on their psychotropic medications. No controlled substances are offered. Regional provider for 988 calls. Telephone Crisis Intervention Services. Mobile Crisis Intervention Services. Alternative Dispatch Program that responds to emergency behavioral health calls in lieu of the police or co-responding with the police.
Remote Working Availability – None
Hours of Operation – 988 and Telephone Crisis services, Crisis Residential, and Alternative Dispatch program are all 24/7. Medical Mobiles available M-F 8:30 AM thru 4:30 PM. Mobile Crisis Services available Mon-Sat 8:30 AM thru 4:30 PM, Mon-Sun 4:30 PM thru 12:30 AM.
Notes to Know – Agency offers a good benefit package that includes tuition reimbursement and time off. All staff are crossed trained in all non grant services which allows staff to pick up additional shifts to supplement their income.
Montgomery County Emergency Services
Services Offered – MCES provides hotline and walk-in services. MCES also provides acute inpatient psychiatric treatment, a specialty psychiatric ambulance service, and Crisis Intervention Training to Criminal Justice agencies.
Remote Working Availability – Maybe in the future
Notes to Know – MCES is nationally-recognized for its work in diverting persons with serious mental illness from inappropriate criminal justice contact.
Philadelphia Crisis Line –
through the Department of Behavioral Health and Intellectual disAbility Services, City of Philadelphia
Services Offered – Children and Youth Mobile Crisis Response services. Adult Mobile Crisis Response Services. Children Crisis Response Centers – 2 locations. Adult Crisis Response Centers – 5 locations. Behavioral Health Urgent Care Center for children and youth. Adult Behavioral Health Urgent Care Center – open August 2024. Connection to Outpatient, Walk-In services through Community Behavioral Health
Remote Working Availability – Yes, for all positions and shifts
Joining Our Team – DBHIDS hires for all positions, including Philadelphia Crisis Counselor, through phila.gov/jobs website. This position is often posted for 2 weeks, every few months. if the position is not listed on the website, please feel free to explore other possibilities within the department. To sign up for notifications for when the position is available, please go to this DBHIDS website and select “sign up for job notifications”
Notes to Know – Critical aspects of work include receiving calls from the public and partner agencies regarding behavioral health crisis; collaboratively exploring the caller’s presenting problem and employing evidence-informed tools such as suicide-risk screening, assessment, intervention, referral, and follow-up; facilitating recommended referrals and communications with relevant behavioral health systems; dispatching mobile emergency teams, or other crisis resource service if it is determined that immediate care is needed or further assessment is necessary.
Philadelphia Crisis Line is a crisis call center in the National Suicide Prevention Lifeline Network and adheres to its practice guidelines. Additionally, work may include authorizing legal warrants for involuntary psychiatric evaluation requests. Philadelphia Crisis Line serves as a central hub for crisis care that works with a wide range of internal and external partners. This includes growing opportunities in interfacing with the 911 call center, such as offering telephonic intervention to mental health crisis related 911 calls.
988 Questions or Interest
If you are interested in connecting with a call center or have a general question about 988 in PA, please complete the form below.